Refund policy

Please note that our policy does not replace or exclude any rights you have under Australian Consumer Law (Consumer Guarantees).

Change of Mind Policy

Tutti jewellery does not offer a refund /exchange for a change of mind.

Tutti jewellery only offers a return & exchange for faulty items.

All of our jewellery is quality checked ,However, from time to time, there may be a rare fault. 

If you received a faulty item-

First We apologies for the inconvenient , your satisfaction is important to us,
exchange or refund is available to you.

please inform us about the faulty item and attached a photo as a prove within 48 hrs from delivery .

you can contact us at Tuttijewellery@gmail.com 

please send us the faulty item within 2 business days.
Please send us the item in the original condition & package .

when We get the item we will carefully inspect it to determine the item is unused , in the original condition and is faulty as you informed us.

If all condition above applying in your case you’ll get an email back from us within 7 days offering an exchange / refund.